To request a new download or keycode, go here.
For a quicker response to your question, we recommend doing a quick check of our FAQ here.
You can contact us at email hidden; JavaScript is required, or on our blog at 270sims.com/blog. You can also sign up for blog updates (right hand side of 270sims.com/blog).
We’re also on Twitter @270sims , but for customer service please use either the e-mail or blog.
Note that we usually respond within 5 business days.